Cancellation Policy

At Groomax.pk, we aim to process and dispatch orders as quickly as possible. If you need to cancel or amend an order, please contact our Customer Support team immediately through our Contact Us page or official WhatsApp channel.

Before Dispatch

You may request cancellation before your order has been dispatched. We will do our best to accommodate the request; however, once an order has been processed, packed, or handed over to our delivery partner, it may no longer be eligible for cancellation.

After Dispatch

Orders cannot be cancelled once they have been dispatched. If you no longer wish to receive the order, please contact us first rather than refusing the parcel at delivery. Repeated refused deliveries may affect eligibility for Cash on Delivery on future orders.

Prepaid Orders

For prepaid orders cancelled before dispatch, any eligible refund will be processed to the original payment method or through an agreed alternative method. Processing times may vary depending on the payment provider or bank.

Order Changes

If you need to update your delivery address, contact number, or products in your order, please contact us as soon as possible. Changes can only be made before the order has been processed for dispatch.

Groomax’s Right to Cancel

Groomax.pk reserves the right to cancel an order due to stock unavailability, pricing or product-information errors, suspected fraudulent activity, incomplete order details, or circumstances beyond our control. In such cases, customers will be notified and eligible prepaid amounts will be refunded.

For assistance with an order cancellation, please contact Groomax Customer Support with your order number and registered contact details.