At Groomax, we take pride in delivering premium grooming and skincare products crafted for the modern man. Your satisfaction is our priority, and we stand behind the quality of everything we sell.
Returns
We accept returns within 07 days of the delivery date. To be eligible for a return, items must be:
- Unused, unopened, and in their original packaging
- In the same condition as received
- Accompanied by proof of purchase (order number or receipt)
Due to hygiene and safety standards, we are unable to accept returns on opened or used grooming and skincare products.
How to Initiate a Return
To start a return, please contact us with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may require additional time to post the refund.
Non-Refundable Items
The following are not eligible for refunds:
- Opened or used products
- Gift cards
- Sale or discounted items (unless defective)
- Items not in their original condition or packaging
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item or defective product). Original shipping charges are non-refundable.
Contact Us
Have questions about your return or refund? We're here to help — don't hesitate to reach out to our support team.