Shipping Policy

At Groomax, we're committed to delivering your premium grooming essentials quickly, safely, and reliably. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation with your order details once your purchase is complete, and a separate shipping notification with tracking information once your order has been dispatched.

Shipping Timeframes

Estimated delivery times vary depending on your location:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–21 business days (varies by destination)

Please note that delivery timeframes are estimates and may be affected by carrier delays, customs processing, or other factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery location. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through our carrier's website.

International Orders

We ship to select international destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at Contact us page. We will work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at the time of checkout. Groomax is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, immediately contact us — we'll do our best to update it before dispatch.